The usability of most of the site is actually not bad; I even like the design look and feel. However, the signup process is where I had (and am still having) trouble with. Just simply getting a reply from them on anything takes hours and hours, but when you look search usability and mailchimp.com, they are all kinds of busy writing blogs about their mobile usability testing and how great they are. So they are so focused on their mobile they forgot that the #1 focus should be getting new users fast, and keeping them with good support… what a JOKE! Mailchimp.com is usability and customer support FAIL!
After you have entered your "List Name" you will need to enter a "List Description." Here is where you will describe the kind of information you'll be sending from this list. There is a 400 character limit for the "List Description." Subscribers will see your "List Description" on the unsubscribe page if they ever go to unsubscribe from your list. Once you are done entering your "List Description" click the "Next Step" button.
Do most people open your emails on desktop or mobile? Email messages opened on a mobile device have nearly doubled over the past 5 years, while emails opened on an internet browser have dropped 26% in that same timeframe, according to a study from Return Path. If you find your list trending toward mobile, too, then aim for short email subject lines (35 characters or less). (Not sure how your audience reads your emails? Services like Litmus and Email on Acid can track which devices your subscribers are reading their emails on.)
To be really frank and honest some of the email submit forms I see out there look dreadful. The fonts are all different to the blog itself and the box is out of line with the formatting. It is vital that you appear trustworthy at this stage because you are asking for your readers’ personal email address. Any hesitation because of a funked design could cost you the subscriber.
You can turn off confirmed opt-ins in AWeber, but it’s not recommended, which your story verifies. One of the reasons that AWeber has a high deliverability rate is the lack of spam going out via the service. So when importing a list it does suck to have to send out a bunch of emails, but it keep their service up and going, and our emails being delivered.
And that was that. I didn’t really get any help afterwards, but I trusted that most of them were getting through because my broadcasts were being replied to, and I just hoped it was just some bug or internal error and not actually brakes being put on my emails. I was again, appreciative of the quick call to attention, but was still left hanging a little.
We’ve changed email marketing from iContact to MailChimp and, just now, Aweber. We changed from iContact to MailChimp to cut costs. We then switched to Aweber because Mailchimp will not allow you to start an Autoresponder series on an imported list PLUS, as you mentioned, Aweber has much more robust measuring/management tools. However, people should be aware that Aweber requires imported subscribers to opt-in all over again.
One of the final clinchers in the decision to move to Aweber was when I found out that you can completely integrate your Feedburner emails as well as have your new Aweber email subscribers count towards your Feedcount. For those of you out there who like to display the number of readers your blog has you can rest assured knowing that all your new subs will be included in that count.
We also had our account blocked last year but they never told us why. We don’t sell anything via our newsletter. We don’t even talk about how to make money (that’s not our field). We write about business news and part of our CRM initiative. We sent several email inquiries to them. All were ignored. We ended up setting up a new account and reimporting all of our lists.
I do agree that you should not build your business on free entirely. However, I also agree that if you are a small blogger or a non-profit organisation it is nice to save some money as you do not earn much. I’ve actually been using Mailerlite forever free plan until I’ve learned to comunicate with my audience and grown my business a bit to finally pay some money for newsletter service. You can check their quick comparison to MailChimp here: https://www.mailerlite.com/mailchimp-alternative That’s my personal alternative to MailChimp. Cheers!
And the company itself? Well—it’s growing actively at a rate of nearly 45% month over month (check out their open earnings metrics and financial details here), which a fantastic sign. I’ve also recently come on board as an advisor for ConvertKit, and I’m excited to start this journey with them like I did at the start of LeadPages. It’s risky, yes, to move my list to a company like this, but I feel like I have a good knack for knowing what’s great out there.
Pricing for InfusionSoft is also fairly different than AWeber. The interesting thing I discovered is that a lot of people—at least people who I spoke with—are hesitant to share how much they are billed. No one would tell me upfront, which led me to believe that Infusionsoft pricing depends on who you spoke with and what kind of deal you could get, and I was right.
AWeber has the most user friendly interface and you can easily create stunning newsletter using AWeber built-in sign up forms. Nevertheless to say, AWeber control panel is so much easier to understand even for the beginners who don’t have much technical knowledge. AWeber currently has over 700+ stunning email templates and 6,000+ free stock images to create spectacular newsletters for your subscribers.
So, when a new person signs up to your site (via your newly created signup box), they will (after confirming their subscription) start to receive the set of emails that you have setup. You can create as many as you want and schedule them to be sent out at different intervals (i.e. 1 a day, 1 a week, 1 a day and then another one in a month’s time, etc.).